Flight Delay Compensation & Passenger Rights
Airlines don't want you to know you're entitled to more than just a meal voucher. Learn what the DOT requires them to provide for significant delays.
What the DOT Requires
Your rights are protected by the US Department of Transportation. Use this information to escalate your case.
No federal law requires airlines to provide passengers with money or other compensation for non-significant delays.
If the airline is at fault (e.g., maintenance, crew issues), most major US carriers have committed to providing meals and hotel accommodations.
If the delay is 'significant' (typically 3+ hours for domestic), you are entitled to a full refund to your original form of payment if you choose not to travel.
What to say to the airline
Knowing exactly what to say to the customer service agent increases your chances of immediate resolution.
Ask exactly what caused the delay. You need to know if it's 'manageable' (crew/maintenance) or 'unmanageable' (weather/ATC).
If the delay is their fault and stretches overnight, ask for a hotel voucher and ground transportation.
Request to be rebooked on a partner airline if yours has no available flights.
Avoid: Do not accept a travel voucher if you no longer wish to travel and want a cash refund instead.
Avoid: Do not yell at the gate agents—they do not control the policy. Stand firm but remain polite.
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